Epson DTG Printer Shows Ink Empty Even Though Ink Cartridge/Bag Still Has Ink

Ink cartridge/bag still has ink in it yet the printer is reading that the ink is empty

Reason:

When the printer's suction cap pulls ink, the ink chip "counts" the volume of the ink pulled. If the suction cap is clogged/partially clogged, the chip will count the amount of ink the suction cap is attempting to pull even though only a portion of ink needed comes through. 

This causes the printer to think the total volume of the ink cartridge/bag to be consumed even though there is still ink remaining. 

Reason for clog:

Resolution:

Please contact Epson Support at 562-276-1305. Epson Support will help you going forward to resolve your issue.