DTG Printing Issues

Epson DTG Printer Shows Ink Empty Even Though Ink Cartridge/Bag Still Has Ink

Ink cartridge/bag still has ink in it yet the printer is reading that the ink is empty


When the printer's suction cap pulls ink, the ink chip "counts" the volume of the ink pulled. If the suction cap is clogged/partially clogged, the chip will count the amount of ink the suction cap is attempting to pull even though only a portion of ink needed comes through. 

This causes the printer to think the total volume of the ink cartridge/bag to be consumed even though there is still ink remaining. 

Reason for clog:


Please contact Epson Support at 562-276-1305. Epson Support will help you going forward to resolve your issue.